Sales Policy
Effective Date: 24th December 2024
At PuffGlow, we aim to provide high-quality products and excellent customer service. This Sales Policy governs all purchases made on our website.
1. Product Availability
We make every effort to ensure the availability of the products listed on our website. However, some items may be out of stock or discontinued. In such cases, we will notify you as soon as possible and offer a refund or an alternative product.
2. Pricing and Payment
- Pricing: All prices on the website are listed in USD (U.S. dollars). Prices may change at any time without notice.
- Sales Tax: Sales tax will be applied based on your shipping address, in accordance with local laws.
- Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods available at checkout.
- Payment Security: All transactions are securely processed using SSL encryption to protect your payment information.
3. Order Confirmation
After placing an order, you will receive an order confirmation email. This email indicates that we have received your order. Please note that this does not mean your order has been shipped. A shipping confirmation will follow once your order has been processed and dispatched.
4. Shipping and Delivery
- Shipping Methods: We offer various shipping options based on your location. Shipping costs will be calculated during checkout.
- Delivery Time: Orders are processed and shipped within 1-3 business days. Shipping times may vary depending on your location and the shipping method selected.
- Tracking Information: Once your order ships, you will receive tracking details via email.
5. Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing your order. We cannot guarantee cancellation once the order has been processed or shipped.