Refund and Returns Policy

Effective Date: 24th December 2024

At PuffGlow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for eligible items.

1. Return Eligibility

To return an item, the following conditions must be met:

• The item must be in new, unused, and resalable condition.
• The return request must be made within 30 days from the delivery date.
• The item must be in its original packaging (if applicable).

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards.
• Customized or personalized products.
• Opened or used consumable items (such as liquids, filters, etc.).

3. How to Return an Item

To initiate a return:

1. Contact us at info@puffglow.site within 30 days of receiving your order.
2. Provide your order number and reason for the return.
3. We will issue you a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
4. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will issue a refund to the original payment method within 7-10 business days. Shipping charges are non-refundable, and you are responsible for the return shipping costs unless the product is defective.

5. Exchanges

If you would like to exchange an item for a different product, size, or color, you must return the original item and place a new order for the exchange item.